Returns & Exchanges
At The Hangout by Crinacle, we want you to be fully satisfied with your audio gear; if you are not, you can return your purchase within 14 days of delivery for a refund or exchange. Please ensure all items are in their original packaging with all accessories included to qualify for a return.
Initiate a Request
Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely pack the item in its original box, ensuring that all cables, ear tips, and documentation are included to avoid restocking fees.
Ship the Package
Affix the provided return label or ship the package via a tracked service to our designated warehouse address provided in the RMA email.
Inspection and Refund
Once our technicians verify the condition of the electronics, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing